Privacy Policy

1. Who We Are

the-broadband-store.com is an internet service comparison platform that helps consumers find and compare internet providers available at their address. We are based in the United States and serve US residents.

2. Information We Collect

We collect the following types of information:

• IP Address — automatically collected when you visit our site. Used to determine your approximate location (city, state, county) and to detect fraud.
• Address searches — when you enter an address to check provider availability, that address is logged along with your IP address and timestamp.
• Contact information — if you submit a form (name, phone number, email address), that information is collected and stored.
• Usage data — pages visited, time on site, browser type, device type, and referring URL.
• Session data — we use session identifiers to link your activity across a single visit.

3. How We Use Your Information

• To show you internet providers available at your address
• To connect you with internet service providers you express interest in
• To improve our site and understand which areas have the most demand
• To detect and prevent fraudulent submissions
• To comply with legal obligations

4. Sharing Your Information

We may share your information with the following third parties:

• Internet service providers — if you click on a provider or request a quote, your information may be shared with that provider or their authorized partners.
• Lead networks — we work with lead distribution networks (such as Boberdoo and Phonexa) who may share your submitted contact information with multiple internet service providers competing for your business.
• Analytics providers — we use analytics tools to understand site traffic. These providers may receive anonymized usage data.
• Law enforcement — we will disclose information when required by law or to protect our legal rights.

We do not sell your personal information to data brokers or unrelated third parties.

5. IP Address Tracking

We automatically record the IP address of every visitor to our site. This is standard practice for web-based businesses and is used for security, fraud prevention, geographic analytics, and improving our service. IP addresses are stored securely and are not shared with third parties except as described in Section 4.

From your IP address we may derive your approximate city, state, and county. This is used to show you relevant local internet providers and to understand regional demand patterns. We do not determine your exact street address from your IP address.

6. Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze site usage. You can disable cookies in your browser settings, but some features of the site may not function correctly as a result.

7. Data Retention

We retain visitor logs (including IP addresses and address searches) for up to 24 months. Submitted contact information is retained for up to 36 months or until you request deletion, whichever comes first.

8. Your Rights (CCPA — California Residents)

If you are a California resident, you have the right to:

• Know what personal information we have collected about you
• Request deletion of your personal information
• Opt out of the sale of your personal information
• Non-discrimination for exercising your privacy rights

To exercise any of these rights, contact us at the email below. We will respond within 45 days.

9. Children's Privacy

Our site is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us and we will delete it promptly.

10. Security

We use industry-standard security measures to protect your information, including encrypted connections (HTTPS) and access controls on our databases. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of the site after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions, data deletion requests, or to opt out of data sharing, contact us at: